Reach the delivery stop
The trip and stop context identifies what is expected at the location.
Help / Delivery
Delivery, POD and exceptions.
Delivery closure should leave evidence, outcome and exception context attached to the shipment.
Working model
Record the outcome
Complete delivery or record a failed delivery reason when delivery is not successful.
Capture evidence
POD can include photo or document evidence linked to the shipment.
Structure the exception
Damage, shortage, loss or other receiving exceptions should be recorded as explicit data.
Close downstream work
POD and delivery state can feed customer visibility, billing, reporting and exception queues.
Good to know
NDR is not a free text dead end
Failed delivery belongs to a follow up workflow.
RTO can remain linked
Return movement stays connected to the original shipment context.
Missing POD can be surfaced
The Control Tower can treat absent delivery evidence as an operational exception.